DONE-FOR-YOU
CUSTOMER SUPPORT
We build out your company’s customer service system
+ manage all the day-to-day customer support.
(hello streamlined pillar of customer excellence!)
Your Customer Support; Answered.
We build out your company’s customer service system
+ manage all the day-to-day customer support.
(hello streamlined pillar of customer excellence)
We provide you with an entire pillar of your company done-for-you because great brands are built on happy customers.
They say “time is money” and no one can deny the value of time, especially when you are dealing with dozens of customers every day. If your customers are your most valuable asset (and they are), let us build out your company’s streamlined pillar of customer excellence + manage all the day-to-day customer support utilizing our SHE 4-stage method of interview, create, build, & answer.
ready to take care of every customer around the clock.
SheHelps came in and saved the day!
“The short of it is, if you have a business that deals with inbound customer support issues, and you just want to get that ALL off your back and hand it over to amazing people … YOU NEED to reach out to SheHelps and let them take that burden off you and your organization so you can focus on what you do best! I can breathe much easier now and customers are being taken care of!”
My stress about customer service completely vanished!
“Within days of hiring SheHelps my stress about customer service completely vanished! I could see they were answering my customers’ inquiries even better than I would. It is just something I knew I didn’t have to worry about from them on it was completely handled.
I recommend SheHelps to anyone who is feeling overwhelmed with their customer service and wants to delegate it in the simplest, easiest, and most efficient way possible.”
Hire a Team of Award-Winning Operation Specialists & Customer Support Ambassadors For $2500/m*
We see you … building your business and creating the creditability and authority in your space.
The problem isn’t your product or service it’s your system & serviceability.
They say “time is money” and no one can deny the value of time, especially when you are dealing with dozens of customers every day.
You are ready to get out of the ‘behind the scenes’ work and back into your superpower.
You know the heart of a great experience beats firmly inside your customer care organization.
So …why are you still answering emails in your Gmail account – or – forwarding your incoming emails to your assistant to answer?
What you really want – truth: what you really need – someone to do it all for you. Planning. Creating. Building. Answering.
But not anyone. You need a team you can instantly trust based on their reputation and experience. A team that knows exactly how to build the operational side of this pillar in your business + take care of the day-to-day emails, administration, chats.
Creating world-class customer service comes easy to us. It’s what we do. It’s our expertise.
You understand that the relationship between your company and your customers is vital; but you don’t have enough time to serve them the way they deserve. We Do.
Want to see what it’s like to partner with us?
Want your customers & clients to be taken care of the way they deserve?
Magic. There is no better way to describe what SheHelps does other than its magic!
– Ian McIntosh, Synth University
What We Will Do For You
(How It Works)
We Jump On An Onboarding Call
First things first, schedule your onboarding call. We will ask all the questions and deep dive into how you are currently operating now so we can optimize, create, build and start answering. We will come up with your operational plan and then you are done. We will start creating.
We Create Your System.
Our team gets to work, we deep dive into your inbox and start creating your canned responses (in your voice). After your approval, we set forward, and set up your software and create a self-serve Knowledge base for your customers to self serve.
We Build Your Assets.
Operational Magic sets place where we turn everything into Standard Operating Procedures (SOP) in Process St. So you have a full working SOP for your customer support system! Including logins, walkthrough videos for all the administrative tasks that go along with serving your customers.
We Start Answering.
Believe it or not, to get to this stage is only 2 weeks. Now we are fully ready to take over and create world-class customer support for your customers. We are answering your emails, chats, processing your refunds, following up with fulfilment, everything to do with serving them the way they deserve.
What’s My Investment?
Customer Support; Answered.
~ 2500/m
Dedicated Account Manager
100% Done-for-You System Build Out
Answering your emails, chats,
your facebook ads comments and more!
+ $2.80 for ticket add-on
(if more than 500 monthly tickets)
Customer Support; Plus.
~ $3500/m
Loving up on your Community
(in Facebook, Circle, or your specialized platform)
+
Dedicated Account Manager
100% Done-for-You System Build Out
Answering your emails, chats,
your facebook ads comments and more!
+ $2.80 for ticket add-on
(if more than 500 monthly tickets)
Frequently Asked Questions
You have more questions, no worries we have answers!
We serve a multitude of industries everything from the music industry, the health industry, fitness, entrepreneurs, cannabis, e-commerce, memberships, education, dropshipping, etc.
Yes, onboarding happens to be one of our specialties. We can create welcome videos, guide your clients through a process, set up welcome mail etc.
Yes, we manage everything from simple billing and contact updates, helping members access their training portal, using save the sale techniques to reduce churn rates, managing membership fee disputes and more!
Yes, your dedicated team will grow to accommodate the incoming volume as you scale up! The higher your volume, the more discounts we apply. This ensures you are able to scale your company in a cost effective manner.
Yes, we work closely with many fulfillment companies to resolve specific order inquiries such as tracking information, modifying an order, product issues and returns, reshipments, and more. We’ll ensure your customers know the status of their shipment and be there to help if they have any issues with their order!
Yes! During the initial two week onboarding period, your dedicated account manager will review your email history and create email templates. You will have the final review for approval before we add them to your support desk.
Great question! Yes! You are assigned an Account Manager who will learn your business to include any platforms needed to answer support tickets. Your Account Manager will train our Agents on how to use your systems and answer support tickets.
Yes! 🙂 We have created and implemented a successful dispute management formula to ensure your disputes are consistently appealed with compelling evidence in your favour.
Your Account Manager sets up your entire system!
- Everything from setting up your helpdesk,
- Creating custom canned responses specifically for your company,
- SOPs built out and living in Process St,
- Help Center/Knowledge Base for your customers to self serve,
- Walkthrough videos for all the administrative tasks that go along with serving your customers.
And Your Dedicated Customer Service Barista*
- Answering all your emails, chats, your facebook ads comments and more!
- Loving up on your community (in Facebook, Circle, or your specialized platform)
- All the administration that goes along with serving your people. (From refunds, to account access, fulfillment communications, shipment tracking, following up on leads etc)
An entire pillar of your company done-for-you because great brands are built on happy customers.
At She Inc a ticket is a solved email, solved chat, full resolution. If you reach above 500 tickets we will move you to a volume per ticket discount pricing model for scaling.
500+ tickets a month= $2.80/ solved ticket add-on
1000+ tickets a month= $2.60/ solved ticket add-on
Your Account Manager sets up your entire system!
- Everything from setting up your helpdesk,
- Creating custom canned responses specifically for your company,
- SOPs built out and living in Process St,
- Help Center/Knowledge Base for your customers to self serve,
- Walkthrough videos for all the administrative tasks that go along with serving your customers.
And Your Dedicated Customer Service Barista*
- Answering all your emails, chats, your facebook ads comments and more!
- All the administration that goes along with serving your people. (From refunds, to account access, fulfillment communications, shipment tracking, following up on leads etc)
Your Community Management Includes
- Loving up on your community (in Facebook, Circle, or your specialized platform)
- Creating & Scheduling Posts
- Answering Questions
- Assisting with engagement
- Creating & Posting Events
It’s of tremendous value to work with the SheHelps team!
They are a dedicated team, willing to support our business in a very capable and professional manner – which allows us to focus our energy on growing our business knowing our customers are in good hands.
– LoveBug Probiotics