3 Powerful Ad-Campaign Mistakes You’re Making Right Now


15 Tips to Deliver Authentic Customer Support

Authenticity is crucial, be it in one’s personal life or as it pertains their professional doings. And, regarding customer service, cultivating authenticity could be the difference between successful B2C relationship

Why Customer Care Is Even More Important in 2019

Consumers have more options than ever before and won’t hesitate to switch companies if their service experience doesn’t meet their expectations. In fact, 67% of customers report that poor customer

10 Lessons in Customer Service Businesses Should Know

No matter how big (or small) your businesses is, your customer service (CS) branch represents one of the most important aspects of your company. For many consumers, customer service serves

Customer Service Nightmares Entrepreneurs Should Learn From

It’s everyone's, but especially entrepreneurs or startups worst nightmare: To be the front-and-center of a customer service nightmare. And if it’s not navigated successfully, it could be the death of

How Great Customer Service Can Help Humanize Your Company

If it feels like you’ve spoken to more automated customer service voice systems and robots than actual human beings lately, don’t worry—because you're not going crazy. The last decade has

5 Ways to Use Web Chat to Engage Customers on Your Website

Nobody likes to wait. We want fast food, instant coffee, and high-speed internet. And when it comes to online customer service, we expect quick answers when we have questions. Web

Customer Support: Minimizing Problems, Maximizing Service

Customer care. Customer service. Customer experience management. Whatever you call it, keeping the customers you worked so hard to bring into the fold is critically important.Customer service is the ongoing