"The short if it is, if you have a business that deals with inbound customer service issues; you just want to get ALL of that off your back and hand it over to amazing people who can take care of it."
~ NICHOLAS KUSMICH
In the first 5 weeks of SheHelps taking over, we reduced the First Reply Time by 67%
In the first 5 weeks of taking over, SheHelps reduced the median close time from 24 hours to 8.4 hours, an improvement of 65%
"I know that sounds a little dramatic but it almost happened that way.
Just over a year ago I started The Council .
A membership community of top online business owners looking to actually make FB ads work for them (we do much more than that but that is the basis of it).
It was a brand new venture for me and I was NOT prepared for all the extra moving parts - customer service tickets, processing, inbound inquiries, fulfillment, etc.
This was a heavy load for me to carry so brought on some help and handed this over to my EA/Ops person at the time trusting it'll all be taken care of...
Well in a matter of a few short months not only did I almost lose a ton of my members
but my reputation was being diminished in the market for slow CS responses and delayed fulfillment along with a whole ton of other messes."
Deliver great customer support without having to spend a minute of your time on it.