Authenticity is crucial, be it in one’s personal life or as it pertains their professional doings. And, regarding customer service, cultivating authenticity could be the difference between successful B2C relationship

Consumers have more options than ever before and won’t hesitate to switch companies if their service experience doesn’t meet their expectations. In fact, 67% of customers report that poor customer

No matter how big (or small) your businesses is, your customer service (CS) branch represents one of the most important aspects of your company. For many consumers, customer service serves

It’s everyone's, but especially entrepreneurs or startups worst nightmare: To be the front-and-center of a customer service nightmare. And if it’s not navigated successfully, it could be the death of

If it feels like you’ve spoken to more automated customer service voice systems and robots than actual human beings lately, don’t worry—because you're not going crazy. The last decade has

Nobody likes to wait. We want fast food, instant coffee, and high-speed internet. And when it comes to online customer service, we expect quick answers when we have questions. Web