DONE FOR YOU

CUSTOMER SUPPORT OPERATIONS

Done for you customer support opperations designed by Ashley Brown so your team can flurish and you have a system that runs itself.

Operation: customer support

Customer support opperations DONE FOR YOU
so your customer support team has a system that runs itself.

  • You’ll have the training videos,
  • SOPs,
  • Canned Responses Created,
  • Marcro's inserted and organized into your ticketing program (ex: Zendesk)
  • Help Centre/ Knowledgebase for self-serve customer support.
 

OPERATION EXCELLENCE AND BEYOND

done for you
customer support system

Step One /   Canned Responses

They say “Time is money” and no one can deny the value of time, especially when you are dealing with dozens of customers every day.

During this week your focus will be on getting your Canned Response Library for your Customer Support DONE. We'll show you the easiest way to compile the information based on building what your customers want and creating thousands ourselves. 

WHAT WE WILL CREATE FOR YOUR COMPANY:

+ PLAN + OUTLINE YOUR CANNED RESPONSES

+ NAIL DOWN THE KEY CATEGORIES REQUIRED

+ CREATE YOUR COMPANIES CANNED RESPONSE LIBRARY

+ ORGANIZE RESPONSES INTO MACROS & INSERT INTO YOUR TICKETING PROGRAM (EX: ZENDESK)

Step Two /   customer knowledgebase


Customers want to help themselves.
They are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions.

  • Increase customer satisfaction by providing better service and meeting the needs of customers who prefer self-service
  • Reduce costs and increase efficiency by eliminating repetitive costs so agents can focus on more strategic tasks
  • Grow your business community and build deeper connections between your company and customers
WHAT WE WILL CREATE FOR YOUR COMPANY:

+ PLAN + OUTLINE YOUR KNOWLEDGE BASE

+ NAIL DOWN THE KEY CATEGORIES REQUIRED

+ ORGANIZE AND EXPAND ON YOUR CANNED RESPONSES FOR SELF-SERVE

+ FINALIZE THE DELIVERY STYLE/LAYOUT

+ CREATE YOUR READY-TO-USE SYSTEM

Step Three   /   SOPs

What accounts for bad support? While there might be numerous factors affecting the service quality and customer satisfaction, one of the fundamental obstacles standing in the way of efficient communication between your customers and your service team is when the agents simply don’t know what to do, especially when things go wrong.

Having well outlined service SOPs ensures that each member of your customer support team has a clear understanding of what is expected of them at every stage of the service journey, and know how to appropriately respond in any given situation.

WHAT WE WILL CREATE FOR YOUR COMPANY:

+ PLAN + CATEGORIZE YOUR TOP CATEGORIES

+ ORGANIZE YOUR CANNED RESPONSES INTO CATEGORIES AND PLAN YOUR PROCEDURES ACCORDINGLY

+ DESIGN AN EASY TO USE PROCESS SO YOU AND YOUR TEAM CAN IMPLEMENT YOUR SOPS NOW AND INTO THE FUTURE.

+ INCLUDE ALL TRAINING VIDEOS FOR YOUR PERSONALIZED STEP-BY-STEP HOW TO PROCEDURES.

 

"THE HEART OF A GREAT EXPERIENCE BEATS FIRMLY INSIDE YOUR CUSTOMER CARE ORGANIZATION!"

~ ASHLEY BROWN | CEO SHEHELPS.SUPPORT

done for you
customer support operations

Fully Designed, Done For You Customer Service Operation System by Ashley Brown

REQUIREMENTS:
  • This service is restricted to those that are privately referred to Ashley directly. If you wish to be considered and added to the wait list please apply for consideration.
INVESTMENT:
  • $10,000 includes all steps listed above +
    • 1 60-min onboarding and audit call 
    • 1 30-min handover call 
    • 1 15-min followup call within 14 days of handover (if needed)