DEDICATED CUSTOMER SUPPORT TEAM FOR THE CANNABIS INDUSTRY

NEXT-LEVEL SUPPORT MEANS
BETTER CUSTOMER SERVICE & MORE HAPPY CUSTOMERS

Let SheHelps do the heavy lifting for you!

💬 A dedicated Account Manager and a team of agents to monitor and respond to incoming support tickets in email, live chat, and Social Media direct messages

 
💬 Three levels of Social Media Engagement. Your businesses Facebook and Instagram posts and/or groups will have comment monitoring and management ranging from troll control to support and GIF responses. 
 
💬 Community Management, with scaling options available. Your Facebook groups, Slack forums, and more, will have support to connect your following with each other and become a community. 

Customer Support

EMAIL &
LIVE CHAT

 

A dedicated Account Manager and a team of agents to monitor and respond to all incoming support tickets in email, live chat, and Social Media direct messages!

BILLING SUPPORT

DISPUTES &
FAILED PAYMENTS

 

A team ready to handle all your billing and failed payment needs. Including access to program, refunds, and chargeback management.

COMMUNITY MANAGEMENT

FACEBOOK & FORUMS

 

Community Management, with scaling options available. Your Facebook groups, Slack forums, and more, will have support to connect your following with each other and become a community.

Our Pricing
Structure is
simple

$3.00 or less per resolution

  • No hidden fees
  • No long-term contracts
  • No implementation fees
  • No integration costs
  • No training costs

Case Study

How we reduced first-time reply time by 97%

When it comes to first reply time (FRT) and its affect on customer satisfaction, faster is better. A speedy first reply results in higher customer satisfaction.

You know what also has a big impact on customer satisfaction? One touch resolutions (aka first contact resolution, FCR).

First reply time is the amount of time from when a ticket is created to when an agent makes the first reply to the customer.

Justin Handley
Inspiration Inc

Client Feedback

We give our 100% to our clients
and in return they gave us

 

Nicholas Kusmich
Founder & CEO

SheHelps came in and saved the day!

" The short of it is, if you have a business that deals with inbound customer support issues, and you just want to get that ALL off your back and hand it over to amazing people ... YOU NEED to reach out to SheHelps and let them take that burden off you and your organization so you can focus on what you do best! I can breathe much easeir now and customers are being taken care of!"

Julia Esch
Senior Brand Manager

We couldn't have done it without them!

" It's of tremendous value to work with SheHelps customer service team! They are a dedicated team, willing to support your business in a very capable and professional manner - which allows us to focus our energy on growing our business knowing our customers are in good hands "

CUSTOMER SUPPORT TO HELP YOU GROW

Your customers are in good hands. We have a team of professional, upbeat, friendly customer service experts ready to impress your customers!