OPERATION: CUSTOMER SUPPORT

Operation customer support is ready to help you
design a customer support team/system that runs itself.
You’ll have the training, SOPs, mentors & community to
get your CS to a place of operational excellence.

 What is inside this program

  • Step by Step Process in creating:
    • Your Customer Support Canned Responses
    • Help Centre/Knowledebase &
    • SOPs
  • Private Community to ask Questions 24/7
  • Templates, examples + resources
    (to cut your learning time + learning curve in half)
  • Canned Response Email library 
  • Process.St SOP template

NicholasKusmich
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"The short if it is, if you have a business that deals with inbound customer service issues; you just want to get ALL of that off your back and hand it over to amazing people who can take care of it."

design a
customer support team/system
that runs itself.

Step One /   Canned Responses

They say “Time is money” and no one can deny the value of time, especially when you are dealing with dozens of customers every day.

During this week your focus will be on getting your Canned Response Library for your Customer Support DONE. We'll show you the easiest way to compile the information based on building what your customers want and creating thousands ourselves. 

What We'll Work On

+ PLAN + OUTLINE YOUR CANNED RESPONSES

+ NAIL DOWN THE KEY CATEGORIES REQUIRED

+ CREATE YOUR COMPANIES CANNED RESPONSE LIBRARY

SUPER BONUS:
Our Canned Response Library

Along with the training, we provide you with our Canned Response Library that shortcuts the creation process even more. Create your businesses canned responses in minutes instead of months with this incredible add-on. 

Step Two /   customer knowledgebase


Customers want to help themselves.
They are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions.

  • Increase customer satisfaction by providing better service and meeting the needs of customers who prefer self-service

     

  • Reduce costs and increase efficiency by eliminating repetitive costs so agents can focus on more strategic tasks

     

  • Grow your business community and build deeper connections between your company and customers
What We'll Work On

+ PLAN + OUTLINE YOUR KNOWLEDGE BASE

+ NAIL DOWN THE KEY CATEGORIES REQUIRED

+ ORGANIZE AND EXPAND ON YOUR CANNED RESPONSES FOR SELF-SERVE

+ FINALIZE THE DELIVERY STYLE/LAYOUT

Step Three   /   SOPs

What accounts for bad support? While there might be numerous factors affecting the service quality and customer satisfaction, one of the fundamental obstacles standing in the way of efficient communication between your customers and your service team is when the agents simply don’t know what to do, especially when things go wrong.

Having well outlined service SOPs ensures that each member of your customer support team has a clear understanding of what is expected of them at every stage of the service journey, and know how to appropriately respond in any given situation.

What We'll Work On

+ PLAN + CATEGORIZE OUR TOP CATEGORIES

+ ORGANIZE YOUR CANNED RESPONSES INTO CATEGORIES AND PLAN YOUR PROCEDURES ACCORDINGLY

+ DESIGN AN EASY TO USE PROCESS SO YOU AND YOUR TEAM CAN IMPLEMENT YOUR SOPS NOW AND INTO THE FUTURE.

SUPER BONUS: PROCESS ST SOP TEMPLATE 

Along with the training, we provide you with our Process St SOP template that shortcuts the creation process even more. Create your businesses SOP in minutes instead of months with this incredible add-on. 

"The heart of a great experience beats firmly inside your customer care organization!"

~ ASHLEY BROWN | CEO SHEHELPS.SUPPORT

What you’ll actually get when you implement with us:

 

  • An empowered customer support team that runs itself

  • Customers that love the support you give

  • Your time back (lots of it)
  • Spend more time on the things you love
 

Wave goodbye too:
  • Unhappy customers because you took too long to respond
    (if you even responded in the first place)

     

  • Answering emails at your CrossFit class

     

  • Constant interruptions & answering the same questions over and over again
    (from your team & customers)

If your customers are your most valuable asset (and they are),
it has never been more important to protect them and care for them well.
Don’t give them a reason to leave you.

Peek Inside
Operation Customer Support!

 

grab Operation Customer support

Step by Step Process in creating:

Your Customer Support Canned Responses

Help Centre/Knowledebase &

SOPs

+ Private Community to ask Questions 24/7

+ Templates, examples + resources
(to cut your learning time + learning curve in half)

+ Canned Response Email library 

+ Process.St SOP template

Step by Step Process in creating:

  • Your Customer Support Canned Responses
  • Help Centre/Knowledebase &
  • SOPs

+ Private Community to ask Questions 24/7

+ Templates, examples + resources
(to cut your learning time + learning curve in half)

+ Canned Response Email library 

+ Process.St SOP template

WHAT OTHERS ARE SAYING ABOUT SHEHELPS.SUPPORT

design a
customer support team/ system
that runs itself.